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Resources

Agreements & Forms

FAQs

Broadband

Services

Can I get broadband without a phone line?

Yes.  You can get standalone broadband, or TV services without a phone line.  We have several options and bundles to fit your needs.

What are the benefits of Polar WiFi?

Polar provides service that allows you to have robust WiFi throughout your entire home.  Polar WiFi benefits include a guest network, password changes that are simple, remote access and support, device troubleshooting, parental control features, with a user-friendly app to control it all. Learn more here!

Am I protected from hackers or viruses when I have broadband?

Polar Communications offers anti-virus and spyware protection through VIPRE. VIPRE is much easier than retail boxed solutions. VIPRE is only $5.95 per month which covers up to 3 devices. They also offer malware removal and Internet and PC troubleshooting through their Golden Shield services.

ProtectIQ puts a shield between your devices and bad actors, stopping threats before they even make it to your devices. With multi-layered protection, even your most vulnerable devices like smart TVs, thermostats, and WiFi cameras are protected before issues happen. ProtectIQ is integrated in your WiFi router, used in the Polar WiFi App and is included with all Polar WiFi plans.

How can I test my broadband speeds?

With Polar WiFi you can test your Internet speeds right through the Polar WiFi App. Learn more here!

To accurately test speed there needs to be only 1 device connected to the Polar fiber ONT. To accomplish this temporarily bypass your wireless router if one is in place and connect a laptop or desktop computer directly to the Polar fiber ONT to run a few speed tests. Click here to conduct speed test.

*If your subscribed Internet service is 200 megabit or above the best way to get an accurate reading is to have a Polar technician test onsite with a dedicated Ethernet testing meter. The Ethernet meters are specially designed to be able to accurately test and verify speeds up to 1 gigabit. Please call Polar for more information.

FAQs

Streaming

TV Services

Do I need a set top box for Polar Streaming TV?

No. Set-top boxes are available, however not required to receive Polar Streaming TV services.

What devices work with Polar Streaming TV?

Recommended devices can be found HERE

Do I need broadband with Polar Streaming TV?

Yes. A broadband connection is required to use Polar Streaming TV. We recommend 50MB for the minimum 2 streams and 100MB or higher for more than 2 streams for the best viewing experience.

Can I install Polar Streaming TV myself?

Yes. Installing your Polar Streaming TV is simple. When you have your devices ready, Polar will assign you an account and you will receive an email with a link that takes you through the set-up process.

Once your username and password are established you can be streaming TV within minutes.

Can I use my Polar Streaming TV away from home?

Polar Streaming TV gives you the most complete experience at home. There are a select number of channels that can be experienced out of home, along with stored recordings. Watch TV Everywhere is also available with Polar Streaming TV, allowing even more content from networks available anywhere you can log in.

FAQs

Video

Surveillance

Are the cameras wired or wireless?

We sell wired camera systems because of their reliability.  We have a variety of cameras available for any unique circumstance.

Can I have 1 camera system on 2 different buildings in my yard?

Yes. Buildings can be connected through wireless access points that bring the video into the Network Video Recorder (NVR). Our technicians are trained and certified and have worked with many installation scenarios.

How is the surveillance video stored?

The video is stored on a local NVR that can be sized for custom storage.  Video can be recorded 24-7 or set for motion recording, which can maximize the capacity of NVR.

How can I access the surveillance video footage?

Viewing can be done on a local monitor, TV, or computer.  The footage can also be viewed remotely when the NVR is connected to the internet.  An app is provided and can be viewed live or in recorded clips as programmed.  Notifications prompted by the app make it easy to know when footage is available.

Do I have to buy a system or can I lease it and pay monthly?

Camera systems are available for purchase or lease.  An estimate can be provided upon request and site visit.  Contact us for more information.

I’ve seen camera systems on Amazon, Best Buy, etc. Are your systems comparable?

Because our systems are customized, we have the ability to meet needs for price, options and quality, making our video surveillance systems the best value.

FAQs

Voice

Services

What are all these other charges on my bill?

Telcom Relay Service Fund – This is a service fee required by the federal government that funds relay services for speech and hearing-impaired customers.

Residential/Business Local Line – This is the basic monthly fee for local telephone service In your home or business.

Federal Access Charge – This is a federally-Imposed charge that is collected by all local telephone companies and represents a portion of the cost for each telephone consumer to access the long distance network.

Federal Universal Service Charge – The Universal Service Fund (USF) is a system of telecommunications subsidies and fees managed by the United States Federal Communications Commission (FCC) intended to promote universal access to telecommunications services in the United States.

Local Broadcast Retransmission Fee – The Local Broadcast Retransmission Fee is what your local ABC, NBC, CBS and/or FOX affiliates require our video customers to pay them in order for us to carry their signal to you.  This is a pass through fee.

Inside Wire Maintenance – This is an optional service. It provides security for your phone wires Inside your home. If you have Inside Wire Maintenance and problems occur, all maintenance charges are covered by Polar.

Taxes (Federal, State and Local) – Telephone service Is subject to federal, state, and local taxes, just like any other product or service.

County 911 – These are fees collected by the counties to fund the 911 Emergency Phone System, The rates vary by county.

NDLD Charges – These charges are your long distance charges if you have chosen North Dakota Long Distance as your carrier.

Please contact Polar Communications for answers regarding specific charges.

Why is my first month’s bill so high?

The first bill includes installation fees, the regular (partial) month billing and 1 month advance billing.

Can I have my Polar voice mail sent to my email address?

When you have voice mail through Polar Communications you can retrieve your email from anywhere or have it sent to your email address.

What are capital credits and when are they paid out?

Capital credits are dividends paid to our customers. Each June and December, Polar Communications pays out capital credits to its members, depending on the company’s financial well-being. Capital credits may be returned in full at age 75 or to the estate of a deceased person.

To look up unclaimed capital credits click here.

FAQs

Web

Hosting/Connections

Web Host 1GB

Polar Communications will provide 1GB disk space for a customer’s web page, Domain Name Services (DNS) and five e-mail accounts. This does not include the Internet service or personal e-mail accounts. There is a one-time set-up charge of $35 and a monthly fee of $9.95.

Web Host 2GB

Polar Communications will provide 2GB disk space for a customer’s web page, Domain Name Services (DNS) and ten e-mail accounts. This does not include the Internet service or personal e-mail accounts. There is a one-time set-up charge of $35 and a monthly fee of $19.95.

Please e-mail us at webmaster@polarcomm.com or call us at 701-284-7221 (800-284-7222) for more information regarding web hosting. If you have any questions about these web services, please contact our Internet Help Desk at 888-700-POLAR (888-700-7652).

What is a DNS service?

A Domain Name Server (DNS) service translates domain names (e.g., www.polarcomm.com) to IP addresses (e.g., 66.31.96.9) which is how computers find each other in the world. It also steers email to the appropriate e-mail servers. Polar’s IP addresses are 66.231.102.253 and 216.196.82.253.

What is e-mail hosting?

If you would like your e-mail address to match your domain name (e.g., jdoe@mybusiness.com), Polar Communications can provide e-mail hosting to meet that need. You will still get all the great features of a Polar Communications e-mail account, such as webmail, virus protection and spam filter, but your e-mail address will be more personalized for your business.

How many active public DHCP leases am I allowed to obtain?

There is a limit of 2 public IPv4 DHCP leases per customer.

Can I get a static IP address?

Polar offers a DHCP reserved IPv4 address that is bound to your devices hardware mac address. A DHCP reserved IPv4 address will not change unless you replace your device.

Does Polar block any TCP/IP ports or networks?

Polar does block a few commonly abused TCP/IP ports and/or sources of abuse traffic on our Internet edge routers. If you’re having trouble please give us a call with specific IP addresses and TCP/UDP port numbers ready so we can check on it for you.

My browser is redirected to threatprotect.polarcom.net. What is the problem?

Polar has implemented DNS threat protection for customers that is meant to help protect against phishing, ransomware, botnets, and other dangerous websites. This protection utilizes a list of known malicious websites. If you try visit one of the sites the Polar DNS server will redirect you to our threat protection website instead. If you feel the site is legitimate please give us a call so we can investigate.

When will Polar start offering IPv6 to customers?

Polar is in the process of testing and implementing IPv6.

What size prefixes are you planning on allocating to customers when you implement IPv6?

Polar is planning to allocate a /56 prefix to business and residential customers by default. A /56 provides 256 /64 prefixes for use in subnetting if multiple IPv6 networks are required now or in the future.

Explanation:

-Current IPv6 RFCs and ARIN strongly recommend providing multiple /64 subnets worth of IPv6 space by default. This applies even to residential sites. They also strongly recommend against assigning prefixes longer (smaller) than a/56.

-A /48 is no longer recommended for default assignment to customers.

-A /56 is a balance between providing much more address space than a single /64 and not wasting huge amounts of address space by assigning a /48 prefix to every residential customer.

FAQs

General

Internet

How do I change my e-mail password?

Click here to start webmail, then log in with your username and password. Along the left side of the screen, choose Email Settings, then type your current password and your new password twice and click Update Password. Now your password is changed. If you use a mail software program such as Outlook Express or Eudora, you will need to change your password setting there, so that your mail will be delivered to the software properly.

I have Polar service at home, but I would also like to be able to check for e-mail while I am at work or out of town. Can I do this?

You can check your mail using our webmail feature any place that you can access the Internet. Just start the Internet browser and type in the following address: https://mail.polarcomm.com/. You will be prompted for your Polar Communications e-mail username and password.

FAQs

E-Statement

What is E-statement?

E-statement is a service provided by Polar Communications that allows you to check your bill online. Not only can you view your bill, you can sort it according to numbers called, view the calls you’ve made that have not yet been billed, download your statement and much more! E-statement from Polar Communications is easy to use, free of charge and can be accessed through Polar Communications’ website at any time.

Do I need to register to use E-statement?

On Polar Communications’ web page, click on E-Statement. Click on Create A New Login and enter the appropriate information to create an account. Click on Create Login and an e-mail will be sent to you to complete registration.

Can other people look at my E-statement?

Polar Communications’ E-statement services are password protected. The only way another person could view your account is if you release your password.

Can I change my password for E-statement?

Login to E-statement and then click on Change Profile. Follow the prompts to change your password.

I have some other questions about using E-statement. Can I get more help?

Login to E-statement and then click on FAQ for a listing of other Frequently Asked Questions. As with all of our services, if you have additional questions, please feel free to contact us.