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Monday – Friday
7:30AM – 5:30PM
Saturday
8:00AM – 4:30PM
(assistance by phone)

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FAQs

Broadband

Services

What are the broadband rates & speeds?

Click here for broadband information.

Can I get broadband without a phone line?

Yes.  You can get standalone broadband, or TV services without a phone line.  We have several options and bundles to fit your needs.

How do I access my e-mail using broadband?

You will need to set up your software mail program with your username and password that is provided by Polar Communications. If you need help with this, call the Internet Help Desk at 888-700-POLAR (888-700-7652). You can also login to mail.polarcomm.com from any computer.

Can you help me manage my Wi-Fi network?

We can!  Polar provides Managed Wi-Fi service that allows you to have a robust Wi-fi throughout your entire home.  Managed Wi-Fi benefits include a guest network, password changes that are simple, remote access and support, device troubleshooting, parental control features, and a user-friendly app to control it all.

Am I protected from hackers or viruses when I have broadband?

Polar Communications offers anti-virus and spyware protection through Secure IT from Security Coverage. SecureIT is much easier than retail boxed solutions! SecureIT is only $5.95 per month. We also offer a supported remote installation for the one-time charge of $24.95.

With the supported install, a Security Coverage technician will remotely install the software on your computer. If your computer has a virus or other malicious software already on it, you will be offered an additional fee for our technician to remove the security threat.

FAQs

Video

TV Services

Where is TV available?

Polar provides Cable TV service throughout most of its service territory. Call us today at 701-284-7221 for more information on cable TV from Polar.

Are there movie channels available that I can add?

Polar Communications has several premium channel add-ons available, including Encore, Cinemax, Showtime, Starz!, HBO, several combo packs, and HD channels. Click HERE to see a the available premium movie channel offerings.

Do you have many sports channels?

We offer all of the popular sports channels such as ESPN and all of its affiliates along with Fox Sports North and more.  We also feature many local live sports on our eight School Channels.  Polar also offers the popular Sports Package for a minimal monthly fee.

FAQs

Video

Security

Are the cameras wired or wireless?

We sell wired camera systems because of their reliability.  We have a variety of cameras available for any unique circumstance.

Can I have 1 camera system on 2 different buildings in my yard?

Yes. Buildings can be connected through wireless access points that bring the video into the Network Video Recorder (NVR). Our technicians are trained and certified and have worked with many installation scenarios.

How is the surveillance video stored?

The video is stored on a local NVR that can be sized for custom storage.  Video can be recorded 24-7 or set for motion recording, which can maximize the capacity of NVR.

How can I access the surveillance video footage?

Viewing can be done on a local monitor, TV, or computer.  The footage can also be viewed remotely when the NVR is connected to the internet.  An app is provided and can be viewed live or in recorded clips as programmed.  Notifications prompted by the app make it easy to know when footage is available.

Do I have to buy a system or can I lease it and pay monthly?

Camera systems are available for purchase or lease.  An estimate can be provided upon request and site visit.  Contact our service center for more information.

I’ve seen camera systems on Amazon, Best Buy, etc. Are your systems comparable?

Because our systems are customized, we have the ability to meet needs for price, options and quality, making our video surveillance systems the best value.

FAQs

Voice

Services

What is the basic monthly rate for local phone service?

The basic monthly rate is $22.50/mo. for residential phone service and $25.50/mo. for business service.

What are all these other charges on my bill?

Telcom Relay Service Fund – This is a service fee required by the federal government that funds relay services for speech and hearing-impaired customers.

Residential/Business Local Line – This is the basic monthly fee for local telephone service In your home or business.

Federal Access Charge – This is a federally-Imposed charge that is collected by all local telephone companies and represents a portion of the cost for each telephone consumer to access the long distance network.

Federal Universal Service Charge – The Universal Service Fund (USF) is a system of telecommunications subsidies and fees managed by the United States Federal Communications Commission (FCC) intended to promote universal access to telecommunications services in the United States.

Local Broadcast Retransmission Fee – The Local Broadcast Retransmission Fee is what your local ABC, NBC, CBS and/or FOX affiliates require our video customers to pay them in order for us to carry their signal to you.  This is a pass through fee.

Inside Wire Maintenance – This is an optional service. It provides security for your phone wires Inside your home. If you have Inside Wire Maintenance and problems occur, all maintenance charges are covered by Polar.

Taxes (Federal, State and Local) – Telephone service Is subject to federal, state, and local taxes, just like any other product or service.

County 911 – These are fees collected by the counties to fund the 911 Emergency Phone System, The rates vary by county.

NDLD Charges – These charges are your long distance charges if you have chosen North Dakota Long Distance as your carrier.

Please contact Polar Communications for answers regarding specific charges.

Why is my first month’s bill so high?

The first bill includes installation fees, the regular (partial) month billing and 1 month advance billing.

Can I have my Polar voice mail sent to my email address?

When you have voice mail through Polar Communications you can retrieve your email from anywhere or have it sent to your email address.

What are capital credits and when are they paid out?

Capital credits are dividends paid to our customers. Each June and December, Polar Communications pays out capital credits to its members, depending on the company’s financial well-being. Capital credits may be returned in full at age 75 or to the estate of a deceased person.

To look up unclaimed capital credits click here.

FAQs

Web

Hosting

Web Host 1GB

Polar Communications will provide 1GB disk space for a customer’s web page, Domain Name Services (DNS) and five e-mail accounts. This does not include the Internet service or personal e-mail accounts. There is a one-time set-up charge of $35 and a monthly fee of $9.95.

Web Host 2GB

Polar Communications will provide 2GB disk space for a customer’s web page, Domain Name Services (DNS) and ten e-mail accounts. This does not include the Internet service or personal e-mail accounts. There is a one-time set-up charge of $35 and a monthly fee of $19.95.

Please e-mail us at webmaster@polarcomm.com or call us at 701-284-7221 (800-284-7222) for more information regarding web hosting. If you have any questions about these web services, please contact our Internet Help Desk at 888-700-POLAR (888-700-7652).

What is a DNS service?

A Domain Name Server (DNS) service translates domain names (e.g., www.polarcomm.com) to IP addresses (e.g., 66.31.96.9) which is how computers find each other in the world. It also steers email to the appropriate e-mail servers. Polar’s IP addresses are 66.231.102.253 and 216.196.82.253.

What is e-mail hosting?

If you would like your e-mail address to match your domain name (e.g., jdoe@mybusiness.com), Polar Communications can provide e-mail hosting to meet that need. You will still get all the great features of a Polar Communications e-mail account, such as webmail, virus protection and spam filter, but your e-mail address will be more personalized for your business.

FAQs

Universal

Service (USF)

What is the Universal Service Fund?

The universal service fund is money collected from telecommunications companies and dedicated to fulfilling the goals of universal service. Telecommunications companies are required to make universal service contributions based on earned revenue. Under the authority of the 1996 Telecom Act, the FCC put USAC in charge of administering the collection and disbursement of universal service funds. In 2014, universal service disbursements totaled $7.8 billion.

How does it work for Polar Communications?

Universal service collections: All telecommunications carriers, such as Polar Communications, that provide international and interstate service make universal service contributions. The amounts of these contributions are determined by projections of the aggregate demand for universal service support, which USAC submits each quarter to the FCC. The FCC reviews these projections and determines the percentage of international and interstate revenues that carriers must contribute.

Why don’t you just opt-out of the USF program?

If we gave up the support funds we receive, local rates we would need to charge would rise significantly higher than the mandated minimums issued in the FCC order. Our cooperative serves almost 4,000 square miles, a vast majority of which is rural, high cost service areas. The fund was created to ensure access to telecommunication services at rates comparable to urban areas, but that would not be feasible without the funding we have received through this program.

What has Polar Communications done with the USF funding it has received?

Exactly what the program was intended for. Maintaining our existing telecommunications network to provide reliable services and upgrade it to offer advanced communication services.

We were one of the first in the country to upgrade our network so that all customers, no matter how rural, could receive broadband Internet services. We also were one of the first to offer television services with broadband Internet and telephone services over the same network. At the same time, we’ve maintained affordable rates on all of the services we provide, comparable to those you would find in Minneapolis, Chicago, and New York.

What has Polar Communications done about USF?

State and national industry organizations that we are members of have been actively lobbying for rural telecommunication providers.  We will continue to support lobbying efforts aimed at creating a USF that achieves its mission as the law states.

Who can I call to voice my concerns?

You may contact the Federal Communications Commission, your US Senator, or US House of Representative. Please share your experiences with our cooperative providing you access to advanced communication services and encourage them to seek Universal Service Fund reform that is less onerous to rural Americans and rural communication service providers.

FEDERAL COMMUNICATIONS COMMISSION

Federal Communications Commission
445 12th Street, SW
Washington, DC 20554
1-888-225-5322
http://www.fcc.gov

UNITED STATES SENATORS

John Hoeven
338 Russell Senate Office Building
Washington, DC 20510
202-224-2551
https://www.hoeven.senate.gov

Kevin Cramer
B40C Dirksen Senate Office Building
Washington, DC 20510
202-224-2043
http://cramer.senate.gov

UNITED STATES CONGRESS

Kelly Armstrong
1004 Longworth House Office Building
Washington, DC 20515
202-225-2611
https://armstrong.house.gov

FAQs

E-Statement

What is E-statement?

E-statement is a service provided by Polar Communications that allows you to check your bill online. Not only can you view your bill, you can sort it according to numbers called, view the calls you’ve made that have not yet been billed, download your statement and much more! E-statement from Polar Communications is easy to use, free of charge and can be accessed through Polar Communications’ website at any time.

Do I need to register to use E-statement?

On Polar Communications’ web page, click on E-Statement. Click on Create A New Login and enter the appropriate information to create an account. Click on Create Login and an e-mail will be sent to you to complete registration.

Can other people look at my E-statement?

Polar Communications’ E-statement services are password protected. The only way another person could view your account is if you release your password.

Can I change my password for E-statement?

Login to E-statement and then click on Change Profile. Follow the prompts to change your password.

I have some other questions about using E-statement. Can I get more help?

Login to E-statement and then click on FAQ for a listing of other Frequently Asked Questions. As with all of our services, if you have additional questions, please feel free to contact us.

FAQs

General

Internet

How do I change my e-mail password?

Click here to start webmail, then log in with your username and password. Along the left side of the screen, choose Email Settings, then type your current password and your new password twice and click Update Password. Now your password is changed. If you use a mail software program such as Outlook Express or Eudora, you will need to change your password setting there, so that your mail will be delivered to the software properly.

I have Polar service at home, but I would also like to be able to check for e-mail while I am at work or out of town. Can I do this?

You can check your mail using our webmail feature any place that you can access the Internet. Just start the Internet browser and type in the following address: https://mail.polarcomm.com/. You will be prompted for your Polar Communications e-mail username and password.