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Lifeline

Every person in America should have access to quality, affordable telecommunications service. This principle of “Universal Service” has been the goal of the telecommunications industry for decades. In 1934, the federal government codified the goal and reaffirmed it in 1996 by establishing policies for the “preservation and advancement of Universal Service.”

To achieve the Universal Service goal, carriers have access to a fund that is generated by contributions from the telecommunications providers in the United States. Telecommunications companies draw from the fund to provide programs that support telecommunications services nationwide.

How do I know whether I am eligible?
An individual is eligible if he or she participates in one of the following programs: Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Medicaid, Federal Public Housing Assistance, Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR) or Head Start, Veterans Pension and Survivors Benefit Programs.

In addition, a consumer may be eligible if his or her household income is at or below 135% of the federal government poverty guidelines.

What type of discount is available?
Lifeline assistance lowers the cost of basic monthly telephone and/or broadband service. Eligible consumers can receive up to $9.25 per month in discounts.

How do I apply?
To apply for Lifeline call Polar Communications at 701.284.7221 or stop by our office. You will be asked to provide proof of eligibility before your benefits take effect.

Please print and complete the enrollment form and return to Polar Communications to verify eligibility.

Send to:

Polar Communications
P.O. Box 270
Park River, ND 58270

Lifeline Initial Enrollment Form

Lifeline is a federal program. Lifeline is non-transferable. Only one discount is available per household.

Customers with Disabilities

Residential
Polar Communications works with its customers who are hearing, vision, or speech impaired, or have mobility or cognitive impairments, or other disabilities, to ensure that their individual telecommunications needs are met.  First, we will identify what special needs an individual customer has so that we can help design a telecommunications solution for that person.

Telecommunications Relay Service
Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS uses operators, called communications assistants (CAs), to facilitate telephone calls between people with hearing and speech disabilities and other individuals. A TRS call may be initiated by either a person with a hearing or speech disability, or a person without such disability. When a person with a hearing or speech disability initiates a TRS call, the person uses a teletypewriter (TTY) or other text input device to call the TRS relay center, and gives a CA the number of the party that he or she wants to call. The CA in turn places an outbound traditional voice call to that person. The CA then serves as a link for the call, relaying the text of the calling party in voice to the called party, and converting to text what the called party voices back to the calling party..  The service is free by simply dialing 7-1-1.  The service is available 24 hours a day, 365 days a year.  Federal and state laws require all call information and conversations to remain confidential.

Company Contact Information
Polar Communications
110 4th Street East / Park River, ND 58270
Kyle Halvorson, Customer Service Supervisor
(701) 284-7221/ 1-800-284-7222