About Your Local Service Rate Increase
On June 1, 2017, the price of your monthly telephone service will increase. Believe us, we don’t like this either, and we fought for a long time to keep this from happening. But the Federal Communications Commission (FCC) changed the rules for companies like ours, forcing us to meet certain FCC-defined minimums on local rates.
What’s causing this increase? The FCC changed the rules governing a long-standing federal program called Universal Service that aids rural telephone companies because it is more difficult and expensive to provide telephone service in rural areas (with lower population densities, bigger service areas and tougher terrains) than it is to connect urban areas like St. Louis or Kansas City (with higher population densities, smaller service areas and relatively uniform geographies). Universal Service has made it possible for nearly all Americans to have access to comparable telephone service at reasonably affordable rates, no matter where they work or live.
The FCC, which oversees the Universal Service program, made changes to the program’s rules to provide more direct financial support for broadband deployment by moving funds away from residential voice telephone service and shifting the cost burden onto local telephone companies and their customers. the FCC now requires us to increase our monthly local service rates for voice service to meet minimum benchmarks defined by the federal government. We will experience severe financial repercussions if we do not meet this new rate minimum.
We work very hard to connect you to the world at an affordable and competitive price. We’re very proud of not only the dependable telephone service we provide but also of our high speed Internet access and cable video services. We’ll continue to fight each and every day to ensure you can access the information, communications and entertainment services you demand and that you have the most reliable experience possible.
If you have any questions about these rate increases or on the rule changes that are causing them, please call us at 701-284-7221.